Features - Voxbi

Features - Voxbi
Features - Voxbi

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Call recording
/cloudpbx/features/call-recording
GREY
Phone System
Record and store calls for training, quality assurance, and compliance, allowing for detailed review and better-informed decision-making.
Record and store calls for training, quality assurance, and compliance, allowing for detailed review and better-informed decision-making.
1200
Publish
Call transcription
/cloudpbx/features/call-transcription
Phone System
Automatically transcribe your calls in real-time, providing a written record for easy review, search, and reference. Enhance accessibility, compliance, and productivity by capturing every word spoken during your calls.
Automatically transcribe your calls in real-time, providing a written record for easy review, search, and reference. Enhance accessibility, compliance, and productivity by capturing every word spoken during your calls.
1210
Publish
AI
Custom greetings
/cloudpbx/features/custom-greetings
Phone System
Create personalized greetings by uploading your sound file or using our multi-language text-to-speech engine. Choose from various voices to give your callers a customized and professional experience.
Create personalized greetings by uploading your sound file or using our multi-language text-to-speech engine. Choose from various voices to give your callers a customized and professional experience.
1250
Publish
AI
Music on hold
/cloudpbx/features/music-on-hold
Phone System
Enhance your callers' experience with customizable music on hold. Upload your own tracks or choose from our selection of free music options.
Enhance your callers' experience with customizable music on hold. Upload your own tracks or choose from our selection of free music options.
1400
Publish
Parallel calls
/cloudpbx/features/parallel-calls
Phone System
Put your current conversation on hold and simultaneously start a separate call with a third party.
Put your current conversation on hold and simultaneously start a separate call with a third party.
1500
Publish
Call forwarding
/cloudpbx/features/call-forwarding
Phone System
Call forwarding automatically redirects incoming calls to another number or device, ensuring you never miss important calls, even when you're unavailable.
Call forwarding automatically redirects incoming calls to another number or device, ensuring you never miss important calls, even when you're unavailable.
1520
Publish
Do Not Disturb (DND)
/cloudpbx/features/do-not-disturb-dnd
Phone System
Activate Do Not Disturb (DND) mode to prevent incoming calls from reaching you during focus times, or off-hours. Customize DND settings to control when and how you are notified, ensuring uninterrupted time for critical tasks.
Activate Do Not Disturb (DND) mode to prevent incoming calls from reaching you during focus times, or off-hours. Customize DND settings to control when and how you are notified, ensuring uninterrupted time for critical tasks.
1550
Publish
do-not-disturb-dnd-previvew.png
Block lists
/cloudpbx/features/block-lists
Phone System
Enhance call management and security by using block lists to automatically reject unwanted or spam calls. Customize your block lists to maintain focus and improve productivity.
Enhance call management and security by using block lists to automatically reject unwanted or spam calls. Customize your block lists to maintain focus and improve productivity.
1560
Publish
SIP compatibility
/cloudpbx/features/sip-compatibility
Phone System
Integrate with SIP devices such as IP phones, softphones, VoIP gateways, doorbells, and paging systems. This offers flexibility, cost savings, and interoperability, ensuring smooth communication across various systems and devices.
Integrate with SIP devices such as IP phones, softphones, VoIP gateways, doorbells, and paging systems. This offers flexibility, cost savings, and interoperability, ensuring smooth communication across various systems and devices.
1800
Publish
/cloudpbx/hardware
Secure data transmission
/cloudpbx/features/secure-data-transmission
Phone System
Protect your communications with state-of-the-art encryption by supporting HTTPS for web traffic, and SIP TLS for both SIP devices and WebRTC, ensuring your data remains secure across all channels.
Protect your communications with state-of-the-art encryption by supporting HTTPS for web traffic, and SIP TLS for both SIP devices and WebRTC, ensuring your data remains secure across all channels.
1810
Publish
hompage
Voxbi-Overview
Smart call routing
/cloudpbx/features/smart-call-routing
Call routing
Route calls by group, location, language, or user tags (representing skills). Utilize a flexible status engine (Meeting, Absent, Working, Busy) to direct calls efficiently. Combine these criteria for easy-to-maintain, optimized call flows.
Route calls by group, location, language, or user tags (representing skills). Utilize a flexible status engine (Meeting, Absent, Working, Busy) to direct calls efficiently. Combine these criteria for easy-to-maintain, optimized call flows.
2000
Publish
hompage
Voxbi-Overview
Time based routing
/cloudpbx/features/time-based-routing
Call routing
Automatic route calls based on time of day, day of the week, or specific schedules. This feature is especially useful for handling office closing times, ensuring calls are directed appropriately during and after business hours.
Automatically route calls based on time of day, day of the week, or specific schedules. This feature is especially useful for handling office closing times, ensuring calls are directed appropriately during and after business hours.
2005
Publish
hompage
Voxbi-Overview
Multicast paging
/cloudpbx/features/multicast-paging
Call routing
Broadcast voice messages and visual alerts to IP phones, speakers, and lights - ideal for instant announcements and emergency notifications.
Broadcast voice messages and visual alerts to IP phones, speakers, and lights - ideal for instant announcements and emergency notifications.
2006
Publish
hompage
Voxbi-Overview
Interactive Voice Response (IVR)
/cloudpbx/features/interactive-voice-response-ivr
Call routing
Guide your callers through a menu system to reach the correct department quickly.
Guide your callers through a menu system to reach the correct department quickly.
2010
Publish
Call queues
/cloudpbx/features/call-queues
Call routing
Efficiently manage high call volumes by organizing incoming calls into queues, ensuring they are answered in order to reduce wait times and improve customer experience.
Efficiently manage high call volumes by organizing incoming calls into queues, ensuring they are answered in order to reduce wait times and improve customer experience.
2020
Publish
Queue
Ring policies
/cloudpbx/features/ring-policies
Call routing
Optimize call distribution with various ring policies. Choose to ring all available agents, use round robin, assign to the agent with the fewest answered calls, or select the agent who hasn't taken a call recently.
Optimize call distribution with various ring policies. Choose to ring all available agents, use round robin, assign to the agent with the fewest answered calls, or select the agent who hasn't taken a call recently.
2030
Publish
Queue
After call work (ACW)
/cloudpbx/features/after-call-work-acw
Call routing
After a call, give your team the time to tag, assign, and prepare for the next conversation. This feature streamlines post-call tasks such as updating records, logging notes, and organizing follow-ups.
After a call, give your team the time to tag, assign, and prepare for the next conversation. This feature streamlines post-call tasks such as updating records, logging notes, and organizing follow-ups.
2031
Publish
Queue
Call priority
/cloudpbx/features/call-priority
Call routing
Make sure important callers get immediate attention with our VIP call priority feature. Automatically move calls from designated VIPs to the top of the queue, ensuring they are prioritized and handled first.
Ensure important callers receive prompt attention with our call priority feature for VIPs. Automatically prioritize and route calls from designated VIPs to the front of the queue.
2032
Publish
Voxbi-Overview
Nearest number
/cloudpbx/features/nearest-number
Call routing
When you make a call, your outgoing phone number is automatically selected to match the call recipient’s closest area code.
When you make a call, your outgoing phone number is automatically selected to match the call recipient’s closest area code.
2100
Publish
Wake-up call
/cloudpbx/features/wake-up-call
Call routing
Schedule automated wake-up calls for your clients ensuring timely reminders and punctuality. Customize the message and timing to fit individual needs and preferences.
Schedule automated wake-up calls for your clients ensuring timely reminders and punctuality. Customize the message and timing to fit individual needs and preferences.
2200
Publish
Bring Your Own Carrier (BYOC)
/cloudpbx/features/bring-your-own-carrier-byoc
Call routing
Stay carrier-independent by using your existing SIP trunk provider. Ensure business continuity with the flexibility to integrate multiple carriers for redundancy and reliability.
Stay carrier-independent by using your existing SIP trunk provider. Ensure business continuity with the flexibility to integrate multiple carriers for redundancy and reliability.
2500
Publish
bring-your-own-carrier-byoc-preview.png
Live dashboards
/cloudpbx/features/live-dashboards
Analytics
Monitor and analyze your business communication metrics in real-time with our dynamic dashboards. Gain instant insights into call performance, agent activity, and system usage to make informed decisions.
Monitor and analyze your business communication metrics in real-time with our dynamic dashboards. Gain instant insights into call performance, agent activity, and system usage to make informed decisions.
3000
Publish
Advanced analytics
/cloudpbx/features/advanced-analytics
Analytics
Obtain essential information on your calls and the performance of your team in clear, coherent diagrams to improve service interactions and responsiveness.
Obtain essential information on your calls and the performance of your team in clear, coherent diagrams to improve service interactions and responsiveness.
3010
Publish
Call Insights
/cloudpbx/features/call-insights
Analytics
Leverage AI to summarize every call and add relevant tags, making it easy to track key topics and gain actionable insights.
Leverage AI to summarize every call and add relevant tags, making it easy to track key topics and gain actionable insights.
3020
Publish
AI
Chronology of a call
/cloudpbx/features/chronology-of-a-call
Analytics
Track the entire lifecycle of a call from start to finish. This feature logs each step, including call initiation, transfers, holds, comments, and assignments, providing a detailed timeline.
Track the entire lifecycle of a call from start to finish. This feature logs each step, including call initiation, transfers, holds, comments, and assignments, providing a detailed timeline.
3030
Publish
Easy PBX management
/cloudpbx/features/easy-pbx-management
Administration
An intuitive web interface for easy self-management of your phone system enhances administrative efficiency.
An intuitive web interface for easy self-management of your phone system enhances administrative efficiency.
4000
Publish
Active Directory integration
/cloudpbx/features/active-directory-integration
Administration
Provision users and extensions directly from your Active Directory, simplifying the IT department's workload and improving accuracy in user management.
Provision users and extensions directly from your Active Directory, simplifying the IT department's workload and improving accuracy in user management.
4010
Publish
Single Sign-On (SSO)
/cloudpbx/features/single-sign-on-sso
Administration
Enable secure access to our apps with SSO integration, supporting SAML, OAuth, and Microsoft authentication.
Enable secure access to our apps with SSO integration, supporting SAML, OAuth, and Microsoft authentication.
4011
Publish
Role-Specific access
/cloudpbx/features/role-specific-access
Administration
Our admin panel supports different roles for IT managers, accounting, and compliance officers, ensuring tailored access and efficient management for each department.
Our admin panel supports different roles for IT managers, accounting, and compliance officers, ensuring access and efficient management for each department.
4050
Publish
Detailed change tracking
/cloudpbx/features/detailed-change-tracking
Administration
Track every change within the admin panel with detailed logs, documenting who made changes, what was changed, and from which IP address, ensuring full transparency and accountability.
Track every change within the admin panel with detailed logs, documenting who made changes, what was changed, and from which IP address, ensuring full transparency and accountability.
4051
Publish
Anti-fraud protection
/cloudpbx/anti-fraud-protection
Administration
Secure your business with our anti-fraud call protection. Our system monitors call patterns in real-time to detect and prevent unauthorized calls, providing financial coverage for any fraudulent call activities.
Secure your business with our anti-fraud call protection. Our system monitors call patterns in real-time to detect and prevent unauthorized calls, providing financial coverage for any fraudulent call activities.
4100
Publish
hompage
Voxbi-Overview
Mobile integration
/cloudpbx/features/mobile-integration
Mobility
Ensure unparalleled call stability by routing calls through the 2G network, independent of mobile operators, bypassing VoIP and data for reliable communication on the move.
Ensure unparalleled call stability by routing calls through the 2G network, independent of mobile operators, bypassing VoIP and data for reliable communication on the move.
5000
Publish
Patent
Fixed Mobile Convergence (FMC)
/cloudpbx/features/fixed-mobile-convergence-FMC
Mobility
5001
Publish
Mobile Twinning
/cloudpbx/features/mobile-twinning
Mobility
Sync calls to mobile devices, enabling personnel to receive and manage calls flexibly from anywhere.
Sync calls to mobile devices, enabling the team to receive and manage calls flexibly from anywhere.
5010
Publish
mobile-twinning-preview.png
Voxbi-Overview
Never miss a call with twinning
Right to disconnect
/cloudpbx/features/right-to-disconnect
Mobility
By setting your status - Meeting, Absent, or Working - you allow colleagues to proactively avoid contacting you when you're unavailable. Automate call forwarding to voicemail or disable ringing on your mobile, when you are away.
Set your status to Meeting, Absent, or Working to signal availability. Automatically forward calls or disable mobile ringing when you're away.
5011
Publish
hompage
Call flipping
/cloudpbx/features/call-flipping
Mobility
Flip your call from your computer to your your mobile phone or to your deskphone and vice versa.
Flip your call from your computer to your your mobile phone or to your deskphone and vice versa.
5015
Publish
Car integration
/cloudpbx/features/car-integration
Mobility
Our app supports Android Auto and Apple CarPlay, allowing you to manage calls safely and conveniently directly from your car's dashboard.
Our app supports Android Auto and Apple CarPlay, allowing you to manage calls safely and conveniently directly from your car's dashboard.
5500
Publish
On-Call response routing
/cloudpbx/features/on-call-response-routing
Mobility
Automatically contact on-call personnel until they acknowledge the call, ensuring swift and reliable responses to emergencies.
Automatically contact on-call personnel until they acknowledge the call, ensuring swift and reliable responses to emergencies.
5600
Publish
Third-party integrations
Software integration
Enhance your business operations with our wide range of integrations, including CRM systems, productivity software, and hardware from industries such as healthcare and access control.
Enhance your business operations with our wide range of integrations, including CRM systems, productivity software, and hardware from industries such as healthcare and access control.
6001
Publish
/cloudpbx/integrations
Caller insight cards
/cloudpbx/features/caller-insight-cards
Software integration
Enhance your customer interactions with insight cards, displaying key information from your CRM on every incoming call, including the caller's name, last call details, recent tickets, and billing information.
Enhance your customer interactions with insight cards, displaying key information from your CRM on every incoming call, including the caller's name, last call details, recent tickets, and billing information.
6002
Publish
Webhooks
/cloudpbx/features/webhooks
Software integration
Use our webhooks to route calls based on your data or trigger actions in your software, providing flexible and automated call management solutions.
Use our webhooks to route calls based on your data or trigger actions in your software, providing flexible and automated call management solutions.
6010
Publish
API access
/cloudpbx/features/api-access
Software integration
Integrate our platform with your existing software systems using our robust API, enabling custom functionality and data exchange. Our API is compatible with Make.com and Zapier, allowing for automated workflows and enhanced operational efficiency."
Integrate our platform with your existing software systems using our robust API, enabling custom functionality and data exchange. Our API is compatible with Make.com and Zapier, allowing for automated workflows and enhanced operational efficiency."
6011
Publish
Windows app hooks
/cloudpbx/features/windows-app-hooks
Software integration
Call a local ERP/CRM app when receiving a call to fetch your client's profile using the incoming call number. Or initiate calls with Voxbi for Windows from other apps.
Call a local ERP/CRM app when receiving a call to fetch your client's profile using the incoming call number. Or initiate calls with Voxbi for Windows from other apps.
6012
Publish
macOS call automation
/cloudpbx/features/macos-call-automation
Software integration
Use Voxbi as your default macOS phone app to open tel:// links or call any number that can be selected with an Automator script.
Use Voxbi as your default macOS phone app to open tel:// links or call any number that can be selected with an Automator script.
6013
Publish
External call storage
/cloudpbx/features/external-call-storage
Software integration
Securely store your call recordings externally, ensuring compliance and easy access for review and analysis. Integrate with your preferred cloud storage solutions for efficient management and retrieval of recorded calls.
Securely store your call recordings externally, ensuring compliance and easy access for review and analysis. Integrate with your preferred cloud storage solutions for efficient management and retrieval of recorded calls.
6020
Publish
Simplified internal calls
/cloudpbx/features/simplified-internal-calls
Collaboration
Forget call extensions - call your colleagues internally with one click or simply search them by name.
Forget call extensions - call your colleagues internally with one click or simply search them by name.
7000
Publish
Call commenting
/cloudpbx/features/call-commenting
Collaboration
Enhance team collaboration by adding comments to calls and assigning them to specific team members. This feature allows for better follow-up, accountability, and detailed tracking of call-related tasks.
Enhance team collaboration by adding comments to calls and assigning them to specific team members. This feature allows for better follow-up, accountability, and detailed tracking of call-related tasks.
7010
Publish
Call monitoring
/cloudpbx/features/call-monitoring
Collaboration
Listen to live calls to improve agent performance, coach new hires, assess call quality and enhance overall call standards.
Listen to live calls to improve agent performance, coach new hires, assess call quality and enhance overall call standards.
7011
Publish
Video conferencing
/cloudpbx/features/video-conferencing
Collaboration
Host video meetings directly from our platform, enabling face-to-face communication with team members and clients.
Host video meetings directly from our platform, enabling face-to-face communication with team members and clients. Our video conferencing supports screen sharing in order to improve remote collaboration.
7020
Publish
Blind transfer
/cloudpbx/features/blind-transfer
Collaboration
Transfer calls directly to any team member without prior consultation, ensuring quick and efficient call handling.
Transfer calls directly to any team member without prior consultation, ensuring quick and efficient call handling.
7030
Publish
Attended transfer
/cloudpbx/features/attended-transfer
Collaboration
Transfer calls to a team member with a brief consultation beforehand, ensuring the recipient is prepared and informed.
Transfer calls to a team member with a brief consultation beforehand, ensuring the recipient is prepared and informed.
7031
Publish
Call pickup
/cloudpbx/features/call-pickup
Collaboration
Easily answer any ringing phone within your group with the call pickup feature.
Easily answer any ringing phone within your group with the call pickup feature.
7033
Publish
hompage
Voxbi-Overview
Multi-platform softphone
/cloudpbx/features/multi-platform-softphone
Productivity
Stay connected with our softphone application available for Windows, Mac, Android, iPhone, and WebRTC-compatible browsers.
Stay connected with our softphone application available for Windows, Mac, Android, iPhone, and WebRTC-compatible browsers.
8000
Publish
multi-platform-softphone-preview.png
Scheduling and calling
/cloudpbx/features/scheduling-and-calling
Productivity
Share your availability via a personalized link, allowing invitees to choose convenient times from your calendar. Also, when set as 'available for calls', visitors can start calls directly through the browser.
Share your availability via a personalized link, allowing invitees to choose convenient times from your calendar. Also, when set as 'available for calls', visitors can start calls directly through the browser.
8010
Publish
Click to call
/cloudpbx/features/click-to-call
Productivity
Save minutes every day by launching calls with a single click.
Save minutes every day by launching calls with a single click. Call any number you can click or add in URL field. Reduce delays and minimize errors.
8020
Publish
click-to-call-preview.png
Call any number you can click or add in the URL
Click to dial
/cloudpbx/features/click-to-dial
Productivity
Start calling with a click or hotkeys using the Voxbi Windows app. Save time, reduce errors, and boost team efficiency with instant dialing.
Start calling with a click or hotkeys using the Voxbi Windows app. Save time, reduce errors, and boost team efficiency with instant dialing.
8021
Publish
voxbi-desktop-app-for-windows-preview.webp
Instant calling from your desktop
Tap to call
/cloudpbx/features/tap-to-dial
Productivity
Start calls instantly by tapping linked phone numbers with Voxbi’s mobile app.
Start calls instantly by tapping linked phone numbers with Voxbi’s mobile app.
8023
Publish
click-to-call-with-voxbi-mobile-app-preview.webp
Tap-to-call with Voxbi mobile meta:image
Voicemail
/cloudpbx/features/voicemail
Productivity
Record, upload, or write the script for a customized message to greet customers when you are unavailable.
Record, upload, or write the script for a customized message to greet customers when you are unavailable.
8025
Publish
Group SMS sending
/cloudpbx/features/group-sms-sending
Productivity
Efficiently send SMS messages to individuals or groups directly from our platform.
Efficiently send SMS messages to individuals or groups directly from our platform.
8050
Publish
Email based fax
/cloudpbx/features/email-based-fax
Productivity
Seamlessly send and receive faxes directly through your email, integrating traditional faxing with modern digital communication.
Seamlessly send and receive faxes directly through your email, integrating traditional faxing with modern digital communication.
8051
Publish
Contact syncing
/cloudpbx/features/contact-syncing
Productivity
Contact Syncing ensures your contacts are consistently updated across the cloud PBX, phones, smartphones, and integrates smoothly with Office 365, Odoo and other third party services.
Sync contacts across devices with Voxbi’s cloud telephony. Access mobile, PBX, and shared directories on desktop, browser, and mobile apps.
8060
Publish
contact-syncing-preview.png
Time attendance
/cloudpbx/features/time-attendance
Tempus
Set your status to working, meeting, home office, or other custom options, allowing your team to see your availability and route calls accordingly.
Set your status to working, meeting, home office, or other custom options, allowing your team to see your availability and route calls accordingly.
9000
Publish
Time tracking reports
/cloudpbx/features/time-tracking-reports
Tempus
Generate detailed reports of worked time, available for download to integrate into your salary software for streamlined payroll processing.
Generate detailed reports of worked time, available for download to integrate into your salary software for streamlined payroll processing.
9001
Publish
hompage
Holiday requests
/cloudpbx/features/holiday-requests
Tempus
Easily request holidays and manage validators to ensure your leave is approved promptly and efficiently. Keep track of your leave balance and approval status in one place.
Easily request holidays and manage validators to ensure your leave is approved promptly and efficiently. Keep track of your leave balance and approval status in one place.
9002
Publish
Country tracking
/cloudpbx/features/country-tracking
Tempus
Track employee locations with precise geo-coordinates and country data. Maintain tax compliance by optionally integrating detailed location information into your time attendance reports.
Track employee locations with precise geo-coordinates and country data. Maintain tax compliance by optionally integrating detailed location information into your time attendance reports.
9003
Publish
Badge device
/cloudpbx/features/badge-device
Tempus
Utilize our badge device for employees without company smartphones or computers. Badge in using RFID cards or PIN codes.
Utilize our badge device for employees without company smartphones or computers. Badge in using RFID cards or PIN codes.
9010
Publish
Payroll with salary.lu
Tempus
Automatically integrate with salary.lu to generate payroll with ease. Time attendance data includes extra hours, ensuring accurate and timely salary processing.
Automatically integrate with salary.lu to generate payroll with ease. Time attendance data includes extra hours, ensuring accurate and timely salary processing.
9020
Publish
/cloudpbx/integrations/salarylu
Time shift management
/cloudpbx/features/time-shift-management
Tempus
Define work schedules and assign shifts effortlessly. Get an overview for each employee to ensure optimal coverage and productivity.
Define work schedules and assign shifts effortlessly. Get an overview for each employee to ensure optimal coverage and productivity.
9030
Publish
hompage
Voxbi-Overview
Name
Catgegory
Preview
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Publish
bullet:link
Fixed Mobile Convergence (FMC)
Mobility
Publish
Name
Catgegory
Preview
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bullet:link
logo
Sort
bullet:ogImage
Call recording
GREY
Phone System
Record and store calls for training, quality assurance, and compliance, allowing for detailed review and better-informed decision-making.
Publish
1200
Call transcription
Phone System
Automatically transcribe your calls in real-time, providing a written record for easy review, search, and reference. Enhance accessibility, compliance, and productivity by capturing every word spoken during your calls.
Publish
1210
Custom greetings
Phone System
Create personalized greetings by uploading your sound file or using our multi-language text-to-speech engine. Choose from various voices to give your callers a customized and professional experience.
Publish
1250
Music on hold
Phone System
Enhance your callers' experience with customizable music on hold. Upload your own tracks or choose from our selection of free music options.
Publish
1400
Parallel calls
Phone System
Put your current conversation on hold and simultaneously start a separate call with a third party.
Publish
1500
Call forwarding
Phone System
Call forwarding automatically redirects incoming calls to another number or device, ensuring you never miss important calls, even when you're unavailable.
Publish
1520
Do Not Disturb (DND)
Phone System
Activate Do Not Disturb (DND) mode to prevent incoming calls from reaching you during focus times, or off-hours. Customize DND settings to control when and how you are notified, ensuring uninterrupted time for critical tasks.
Publish
1550
do-not-disturb-dnd-previvew.png
Block lists
Phone System
Enhance call management and security by using block lists to automatically reject unwanted or spam calls. Customize your block lists to maintain focus and improve productivity.
Publish
1560
SIP compatibility
Phone System
Integrate with SIP devices such as IP phones, softphones, VoIP gateways, doorbells, and paging systems. This offers flexibility, cost savings, and interoperability, ensuring smooth communication across various systems and devices.
Publish
/cloudpbx/hardware
1800
Secure data transmission
Phone System
Protect your communications with state-of-the-art encryption by supporting HTTPS for web traffic, and SIP TLS for both SIP devices and WebRTC, ensuring your data remains secure across all channels.
hompage
Voxbi-Overview
Publish
1810
Smart call routing
Call routing
Route calls by group, location, language, or user tags (representing skills). Utilize a flexible status engine (Meeting, Absent, Working, Busy) to direct calls efficiently. Combine these criteria for easy-to-maintain, optimized call flows.
hompage
Voxbi-Overview
Publish
2000
Time based routing
Call routing
Automatic route calls based on time of day, day of the week, or specific schedules. This feature is especially useful for handling office closing times, ensuring calls are directed appropriately during and after business hours.
hompage
Voxbi-Overview
Publish
2005
Multicast paging
Call routing
Broadcast voice messages and visual alerts to IP phones, speakers, and lights - ideal for instant announcements and emergency notifications.
hompage
Voxbi-Overview
Publish
2006
Interactive Voice Response (IVR)
Call routing
Guide your callers through a menu system to reach the correct department quickly.
Publish
2010
Call queues
Call routing
Efficiently manage high call volumes by organizing incoming calls into queues, ensuring they are answered in order to reduce wait times and improve customer experience.
Publish
2020
Ring policies
Call routing
Optimize call distribution with various ring policies. Choose to ring all available agents, use round robin, assign to the agent with the fewest answered calls, or select the agent who hasn't taken a call recently.
Publish
2030
After call work (ACW)
Call routing
After a call, give your team the time to tag, assign, and prepare for the next conversation. This feature streamlines post-call tasks such as updating records, logging notes, and organizing follow-ups.
Publish
2031
Call priority
Call routing
Make sure important callers get immediate attention with our VIP call priority feature. Automatically move calls from designated VIPs to the top of the queue, ensuring they are prioritized and handled first.
Voxbi-Overview
Publish
2032
Nearest number
Call routing
When you make a call, your outgoing phone number is automatically selected to match the call recipient’s closest area code.
Publish
2100
Wake-up call
Call routing
Schedule automated wake-up calls for your clients ensuring timely reminders and punctuality. Customize the message and timing to fit individual needs and preferences.
Publish
2200
Bring Your Own Carrier (BYOC)
Call routing
Stay carrier-independent by using your existing SIP trunk provider. Ensure business continuity with the flexibility to integrate multiple carriers for redundancy and reliability.
Publish
2500
bring-your-own-carrier-byoc-preview.png
Live dashboards
Analytics
Monitor and analyze your business communication metrics in real-time with our dynamic dashboards. Gain instant insights into call performance, agent activity, and system usage to make informed decisions.
Publish
3000
Advanced analytics
Analytics
Obtain essential information on your calls and the performance of your team in clear, coherent diagrams to improve service interactions and responsiveness.
Publish
3010
Call Insights
Analytics
Leverage AI to summarize every call and add relevant tags, making it easy to track key topics and gain actionable insights.
Publish
3020
Chronology of a call
Analytics
Track the entire lifecycle of a call from start to finish. This feature logs each step, including call initiation, transfers, holds, comments, and assignments, providing a detailed timeline.
Publish
3030
Easy PBX management
Administration
An intuitive web interface for easy self-management of your phone system enhances administrative efficiency.
Publish
4000
Active Directory integration
Administration
Provision users and extensions directly from your Active Directory, simplifying the IT department's workload and improving accuracy in user management.
Publish
4010
Single Sign-On (SSO)
Administration
Enable secure access to our apps with SSO integration, supporting SAML, OAuth, and Microsoft authentication.
Publish
4011
Role-Specific access
Administration
Our admin panel supports different roles for IT managers, accounting, and compliance officers, ensuring tailored access and efficient management for each department.
Publish
4050
Detailed change tracking
Administration
Track every change within the admin panel with detailed logs, documenting who made changes, what was changed, and from which IP address, ensuring full transparency and accountability.
Publish
4051
Anti-fraud protection
Administration
Secure your business with our anti-fraud call protection. Our system monitors call patterns in real-time to detect and prevent unauthorized calls, providing financial coverage for any fraudulent call activities.
hompage
Voxbi-Overview
Publish
4100
Mobile integration
Mobility
Ensure unparalleled call stability by routing calls through the 2G network, independent of mobile operators, bypassing VoIP and data for reliable communication on the move.
Publish
5000
Mobile Twinning
Mobility
Sync calls to mobile devices, enabling personnel to receive and manage calls flexibly from anywhere.
Voxbi-Overview
Publish
5010
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Right to disconnect
Mobility
By setting your status - Meeting, Absent, or Working - you allow colleagues to proactively avoid contacting you when you're unavailable. Automate call forwarding to voicemail or disable ringing on your mobile, when you are away.
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Publish
5011
Call flipping
Mobility
Flip your call from your computer to your your mobile phone or to your deskphone and vice versa.
Publish
5015
Car integration
Mobility
Our app supports Android Auto and Apple CarPlay, allowing you to manage calls safely and conveniently directly from your car's dashboard.
Publish
5500
On-Call response routing
Mobility
Automatically contact on-call personnel until they acknowledge the call, ensuring swift and reliable responses to emergencies.
Publish
5600
Third-party integrations
Software integration
Enhance your business operations with our wide range of integrations, including CRM systems, productivity software, and hardware from industries such as healthcare and access control.
Publish
/cloudpbx/integrations
6001
Caller insight cards
Software integration
Enhance your customer interactions with insight cards, displaying key information from your CRM on every incoming call, including the caller's name, last call details, recent tickets, and billing information.
Publish
6002
Webhooks
Software integration
Use our webhooks to route calls based on your data or trigger actions in your software, providing flexible and automated call management solutions.
Publish
6010
API access
Software integration
Integrate our platform with your existing software systems using our robust API, enabling custom functionality and data exchange. Our API is compatible with Make.com and Zapier, allowing for automated workflows and enhanced operational efficiency."
Publish
6011
Windows app hooks
Software integration
Call a local ERP/CRM app when receiving a call to fetch your client's profile using the incoming call number. Or initiate calls with Voxbi for Windows from other apps.
Publish
6012
macOS call automation
Software integration
Use Voxbi as your default macOS phone app to open tel:// links or call any number that can be selected with an Automator script.
Publish
6013
External call storage
Software integration
Securely store your call recordings externally, ensuring compliance and easy access for review and analysis. Integrate with your preferred cloud storage solutions for efficient management and retrieval of recorded calls.
Publish
6020
Simplified internal calls
Collaboration
Forget call extensions - call your colleagues internally with one click or simply search them by name.
Publish
7000
Call commenting
Collaboration
Enhance team collaboration by adding comments to calls and assigning them to specific team members. This feature allows for better follow-up, accountability, and detailed tracking of call-related tasks.
Publish
7010
Call monitoring
Collaboration
Listen to live calls to improve agent performance, coach new hires, assess call quality and enhance overall call standards.
Publish
7011
Video conferencing
Collaboration
Host video meetings directly from our platform, enabling face-to-face communication with team members and clients.
Publish
7020
Blind transfer
Collaboration
Transfer calls directly to any team member without prior consultation, ensuring quick and efficient call handling.
Publish
7030
Attended transfer
Collaboration
Transfer calls to a team member with a brief consultation beforehand, ensuring the recipient is prepared and informed.
Publish
7031
Call pickup
Collaboration
Easily answer any ringing phone within your group with the call pickup feature.
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Voxbi-Overview
Publish
7033
Multi-platform softphone
Productivity
Stay connected with our softphone application available for Windows, Mac, Android, iPhone, and WebRTC-compatible browsers.
Publish
8000
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Scheduling and calling
Productivity
Share your availability via a personalized link, allowing invitees to choose convenient times from your calendar. Also, when set as 'available for calls', visitors can start calls directly through the browser.
Publish
8010
Click to call
Productivity
Save minutes every day by launching calls with a single click.
Publish
8020
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Click to dial
Productivity
Start calling with a click or hotkeys using the Voxbi Windows app. Save time, reduce errors, and boost team efficiency with instant dialing.
Publish
8021
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Tap to call
Productivity
Start calls instantly by tapping linked phone numbers with Voxbi’s mobile app.
Publish
8023
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Voicemail
Productivity
Record, upload, or write the script for a customized message to greet customers when you are unavailable.
Publish
8025
Group SMS sending
Productivity
Efficiently send SMS messages to individuals or groups directly from our platform.
Publish
8050
Email based fax
Productivity
Seamlessly send and receive faxes directly through your email, integrating traditional faxing with modern digital communication.
Publish
8051
Contact syncing
Productivity
Contact Syncing ensures your contacts are consistently updated across the cloud PBX, phones, smartphones, and integrates smoothly with Office 365, Odoo and other third party services.
Publish
8060
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Time attendance
Tempus
Set your status to working, meeting, home office, or other custom options, allowing your team to see your availability and route calls accordingly.
Publish
9000
Time tracking reports
Tempus
Generate detailed reports of worked time, available for download to integrate into your salary software for streamlined payroll processing.
hompage
Publish
9001
Holiday requests
Tempus
Easily request holidays and manage validators to ensure your leave is approved promptly and efficiently. Keep track of your leave balance and approval status in one place.
Publish
9002
Country tracking
Tempus
Track employee locations with precise geo-coordinates and country data. Maintain tax compliance by optionally integrating detailed location information into your time attendance reports.
Publish
9003
Badge device
Tempus
Utilize our badge device for employees without company smartphones or computers. Badge in using RFID cards or PIN codes.
Publish
9010
Payroll with salary.lu
Tempus
Automatically integrate with salary.lu to generate payroll with ease. Time attendance data includes extra hours, ensuring accurate and timely salary processing.
Publish
/cloudpbx/integrations/salarylu
9020
Time shift management
Tempus
Define work schedules and assign shifts effortlessly. Get an overview for each employee to ensure optimal coverage and productivity.
hompage
Voxbi-Overview
Publish
9030